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Support

IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate more on growing your business and worry less about your IT. Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge.

We believe that professional maintenance and support is the right way to reduce software system and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

    Features

  • 24/7 Help Desk Support with a 60 minute guaranteed response

  • 24/7 Server monitoring and problem resolution

  • 24/7 E-mail Support.

  • Office timing (10.30 am to 6.00 pm) Telephonic support.

  • Network and remote connectivity management

  • Total IT Security - antivirus, SPAM filtering, antispyware, web content filtering

  • Automated security patch deployment

  • Inventory tracking and reporting

  • New technology guidance and consulting

    Maximum uptime for your business critical applications

    Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Support team is immediately alerted when your system and applications cross the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

    Reliability, security and productivity

    Maximize employee productivity and network uptime through routine maintenance and regular tuning. Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system’s robustness multi-fold.

    Live access to IT Professional

    You can reach your support team of IT professionals for all help desk issues as well as complex network problems 24x7.

    Our support team is always online and at your disposal for problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise and they are at a short distance of just an e-mail or phone call.

    TAG11 Infotech understands that response times are critical and that’s why we set our Service Level Agreement to 60 minutes response time to your call and assign an engineer to resolve your issue.

    Server maintenance

    24x7 monitoring of your core applications, hardware and overall system performance to ensure resources are accessible every time you need them:

    • remote support for server applications

    • security patches management

    • application monitoring

    • event log monitoring

    • performance monitoring